How we protect your information
Scale Ai respects your privacy and handles your personal information in line with the Australian Privacy Principles. This policy explains what we collect, how we use it, and the steps we take to keep it safe. ScaleAi.com.au is operated by The Short Course Company Pty Ltd ACN 009 019 247 (“we”, “us”, “our”). We respect your privacy and aim to handle personal information in a clear, open and responsible way. In Australia, privacy obligations are mainly set out in the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Privacy policies should clearly explain how personal information is collected, used, disclosed and managed.
What data we gather from you
We collect only the information needed to serve you better, respond to requests, and improve your experience with Scale Ai.
Contact details
Your name, email address, and phone number when you reach out or request information.
Business information
Company name, industry, and operational details you share when discussing Scale Ai services.
Service inquiries
Details about which Scale Ai solutions interest you and your business goals when discussing implementation.
Website activity
Browsing behaviour and interactions on ScaleAi.com.au help us understand how you use our platform.
Communication records
Email messages, chat logs, and support tickets you send us are kept for service delivery and quality improvement.
Preference settings
Your choices about marketing communications, service updates, and how you'd like us to contact you.
We use your information to serve you better
Your data helps us respond to your questions, deliver AI solutions that work for your business, improve our website, and send updates you've asked for. We only use your information as described here.
How we protect your information
We share your personal information only with trusted service providers who help us deliver our services. We never sell your data.
Trusted service partners
We only share data with service providers bound by strict confidentiality agreements who assist with operations.
No data sales
Scale Ai never sells, rents, or trades your personal information to any third party under any circumstance.
Secure data storage
Your information is encrypted and stored on secure servers with access limited to authorized personnel only.
Compliance standards
We comply with the Australian Privacy Act and Privacy Principles to ensure your data is handled responsibly.
We protect your information with industry-standard safeguards
Scale Ai implements reasonable security measures to prevent unauthorised access, misuse, and loss of your personal data. You have the right to access, correct, or request deletion of your information at any time.
Contact us about your privacy concerns
Reach out to discuss your personal information, access requests, or file a complaint. We respond promptly to all privacy enquiries.